We aim to resolve your issues or complaints to your complete satisfaction as quickly as possible.
Below you can find information on how you can report and issue or make a complaint. All issues registered with us are responded to within two working days.
Pick up a Customer Complaint Form from any of our offices. Complete and hand in to any member of our staff.
If you prefer to talk in person, visit our Customer Services team at our main branch in Jamestown.
Let us know what has gone wrong by completing our Online Complaints Form.
We understand that some customers find it easier to talk through their issues. To talk to a member of our Customer Services team, call us on (+290) 22390.
If you prefer to write to us, please address your letter to:
Customer Services
Bank of St Helena Ltd
Market Street
Jamestown
St Helena
STHL 1ZZ
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