This Privacy Policy is provided to help you understand how we protect Customer information. Bank of St Helena Limited (herein referred to as ‘the Bank’, ‘we’, ‘us’ or ‘our’) values all customers and takes your privacy seriously.

When you visit or contact us either throughout website, Head Office in St Helena or our Branch on Ascension Island, you are likely to provide personal information about yourself. This personal information that you provide will be treated by the Bank in accordance with our Privacy Policy.

The Privacy Policy is in no way a legal document; however, it is a mandatory compliance for all employees and associated personnel of the Bank to adhere to this policy. We may change this policy at any time in which amended versions will be made available, in a timely manner, on our website. You are advised to check for details of any amendments when you use this website.

We observe a strict adherence to confidentiality in handling your personal details and will not release your personal details to any third party without your written consent except where:

We will not give your name and address to third-parties for marketing purposes.

We will only give account details and information over the telephone or via any online banking arrangement if our security screening has been met. Should you choose to contact us via email and request communication through this format, it is understood that this will be at your own risk. The Bank is not liable for any disclosure of customer information and subsequent actions that may arise from using this format.

Unless we have made other specific and documented arrangements, all changes to your customer details or instructions for the operation of your account must be made to our office in writing carrying a valid signature. Please contact us if you would like to know more about these arrangements.

The Bank adheres to best practice with regard to data protection of our customers’ personal and financial information.

The personal information you give us will be treated in confidence and will not be disclosed to any third parties except where permitted by law or where your consent has been received (see above).  Under our adherence to best practice in privacy and data protection, a customer’s information will be held on our systems and may be used in the following ways:

• To process and respond to requests, enquiries and complaints received from you
• To assist us in providing the service for which you have applied (e.g. regular receipt of bank statements)
• To keep you informed of another services which may be of interest to you
• Enquiries may also be made from credit checking agencies or organisation, and in such cases the Bank will only disclose information to this third party if consent is given by you and with your prior knowledge

See also the Bank’s Customer Data Security Guidance. 

• You have the right to be informed of the way in which your Personal Data is processed. You also have the right to obtain confirmation if Personal Data concerning you is being processed and to access and obtain a copy thereof.
• You have the right to know, where possible, the period for which the personal data will be stored, or, if not possible, the criteria used to determine that period.
• You have the right to rectify inaccurate or incomplete Personal Data.
• You have the right to obtain the erasure of your Personal Data (‘right to be forgotten’). However, this is not and absolute right and the Bank may have legal or legitimate grounds for keeping such Personal Data.
• In some cases, you have the right to obtain restriction of the processing of your Personal Data.
• You have the right to receive your Personal Data, which you have provided to the Bank in a structured, commonly used and machine-readable format, and you have the right to transmit that data to another controller without hindrance from the Bank. This right only applies when the processing of your Personal Data is based on your consent and such processing is carried out by automatic means.
• You have the right to object, at any time, to the processing of your Personal Data. When you exercise your right to object, on grounds relating to your particular situation, to a processing based on the legitimate interest of the Bank, we may, however, invoke compelling legitimate grounds to continue the processing.
• You may revoke your consent at any time to the processing of your Personal Data when such processing is based on your consent. The revoking of consent does not affect the lawfulness of the processing carried out on the basis of such consent prior to the revocation of consent.
• You have the right to contact your Data Protection Authority to complain about the Bank’s Personal Data protection practices.

What is a Cookie?

A cookie is a small text file that is placed on your computer (or other device such as iPads) by websites that you visit. They are widely used in order to make websites work and to improve browsing experiences. Cookies are also used in order to provide information to website owners and their partners in order to analyse website use and to tailor advertising.

We use cookies to improve the experience of using our website including use of our Online Banking Services (www.sainthelenabank.com and www.sainthelenabankonline.com).  We may use cookies to:

• Store some log in details, but never passwords
• To navigate between pages
• Apply to products and service online
• Remember preferences set by you

Some of the advertisers and web analytics organisations we work with also place cookies on your computer via our website in order to tailor advertising that you see on other websites and to help us analyse the effectiveness of our online marketing.

You can disable these cookies at any time by clicking ‘Cookie Settings’ in the bottom right-hand corner and selecting ‘Decline’. Alternatively, you can click ‘Cookie Settings’ again in the banner and tailor your preferences through the tick boxes. 

Please be advised you may not be able to use some of the features on our website(s) without some of the cookies.  Please see our website and Online Banking website terms and conditions for cookie requirements and required compliance.

The default cookie setting for any browser is to accept all website cookies. Upon entering the site a banner will appear at the bottom of the website requesting to either accept or decline cookies. By clicking ‘Cookie Setting’ you can tailor your preferences for cookies if you do no want to accept them all. 

If you have an enquiry about the information we hold about you, please contact us using the information below.