Title of the document Online Banking Log-In Title of the document Tourist Card Log-in
Title of the document Online Banking Log-In Title of the document Tourist Card Log-in
On 1st December 2023 we celebrated
6 years of Local Debit Cards

LOCAL DEBIT CARDS


Local Debit Cards are a part of the Bank’s St Helena Pay Service and are available free of charge to all customers and give our Personal and Business customers an improved banking experience.

Benefits of Banking by Card

Pay the Easy Way – Use you Local Debit Card for quick and easy payments.

Save Time – Eliminate the need to queue for cash, cut down on the time it takes to write cheques.

Go Paperless – Save the environment, support the green initiatives.

Get Cash – Cashback services from participating merchants.

Card Transactions

The transactions you will be able to undertake using your Local Debit Card include:

SALES

Use your Local Debit Card to make payment for goods or services purchased from any participating business.

CASHBACK

Participating establishments can offer cashback to their customers making payment by card.

REFUNDS

Just as you pay automatically for goods or services using your Debit Card, participating business can also refund your payment automatically to your account should you return any goods to them. 

PRE-AUTHORISATION

This card feature will allow you and your service provider to set aside an agreed amount to reserve the services requested, e.g. a deposit for travel bookings.

Telephone Card Services

Local Debit Card holders have access to our automated telephone support line on (+290) 25335. Using this service you can:

  • Activate your new Local Debit Card, setting your unique PIN and Memorable Security Number
  • Check your real-time bank balance at any time
  • Change your PIN and Security Number
  • Report your card Lost or Stolen.  This will block your card to prevent unauthorised use
Information you will need to access the service:
  • Debit Card Number (16 digit number)
  • Bank Account Number (the first 4 digits – these usually end in 002, 003 etc)
  • Date of Birth (xx / xx / xxxx)
  • Card Security Number (6 digit number)

Click here for full ‘How to use Telephone Card Services’.

Monitor your Transactions with Online Banking

Customers with Online Banking can monitor and track their card transactions and view up to two years of account history. Click here for more information. 

How to Register

Apply for a Local Debit Card

Anyone can apply for a Local Debit Card for their Personal or Business Current Accounts for free.

For further information, contact us on (+290) 22390

Completed forms must be returned to the Bank, either in the main branch, remote banking sites or kiosks. Click here for opening hours

 
Applying from Ascension Island

Ascension customers can contact the Ascension Branch on (+247) 66123 to apply for their Local Debit Card. Cards will be sent via mail ship or flights and will be subject to application deadlines.

Apply Online for your Local Debit Card

Account Features Application

Download Individual Account Features Application

To apply for your Local Debit Card and other features

Download Joint Account Features Application

To apply for your Local Debit Card and other features

Download Business Account Features Application

To apply for your Local Debit Card and other features
Do you need to replace your Local Debit Card?

Apply for Replacement Local Debit Card Online

Download Replacement Local Debit Card Application

Where to use your Card

Bank of St Helena Cards can be used at all establishments offering the St Helena Pay Service. Click to view them.

Contact Us

Please contact us on (+290) 22390 or complete the Contact Form.

Customer Services Contact Form

Please complete the information below and our Customer Services Team will be in touch
Please include Area Code