Title of the document Online Banking Log-In Title of the document Tourist Card Log-in
Title of the document Online Banking Log-In Title of the document Tourist Card Log-in



Vishing, or ‘voice call phishing’ involves phone-based phishing attempts to trick you into providing your personal information such as online banking passwords, confidential details or to persuade you to transfer money from your account.

Often, through the research carried out, the fraudsters will have your name, address, colleague names and bank details, essentially the kind of information that you would expect a genuine caller to have. The phisher may call claiming to represent your bank, the police, or the government. Next, they scare you with some sort of problem and insist you clear it up immediately by sharing your account information or paying a fine.

How do these attacks usually happen?

Vishing attacks can be as varied as phishing attacks. Some of the most common pretexts used in vishing include:

Account Issue

A visher may pretend to be from a service provider claiming that an issue exists with a customer’s account. They will then ask for personal information to “verify the customer’s identity.”

Government Representative

A vishing attack may include an attacker masquerading as a representative of a government agency. These attacks are typically designed to steal personal information or trick the victim into sending money to the attacker.

Tech Support

Social engineers may pretend to be tech support from large and well-known companies like Microsoft or Google. These attackers will pretend to help to fix an issue on the victim’s computer or browser but actually install malware.

Recognising an attack

Here are some signs to look out for:

Bank of St Helena may contact you by telephone but would not request your Local Debit Card number, PIN or Online Banking Customer ID / password. To verify your identity, you will be asked for your Security Information which includes your Card Security Number (Local Debit Card) and memorable questions (Online Banking).

An unsolicited call from an official

The contact number is invalid

An offer that’s too good to be true

The caller hangs up after a single ring

A robocall is used to deliver emergency information

A caller asks for sensitive information

Do you suspect you have been a victim of cybercrime or fraud?

Your first point of contact should be the Police to report the crime.

If you need help blocking your Bank Cards or changing your Online Banking Details please contact us on

(+290) 22829