• Oversee daily insurance operations, including supervising staff and managing
underwriting process and the processing of claims.
• Supervise the underwriting and claims processes in collaboration with Caribbean
Alliance to ensure timely and fair resolution of all claims while minimising
financial exposure.
• Oversee the life cycle of insurance policies, including issuance, renewals and
cancellations, ensuring all terms are met and records are accurate.
• Oversee the management of receivables.
• Develop and implement strategies to identify and mitigate financial and
operational risks associated with insurance policies.
• Manage the Insurance partnership with Caribbean Alliance including the review of
processes, procedures and policies and ensure compliance with regulations.
• Develop and execute strategies to drive the sales of insurance products to
expand the business portfolio.
• Supervise, mentor and train insurance staff, setting performance goals and
providing guidance on regulations and Bank policies.
• Communicate with customers regarding policy queries, claims, resolve disputes
and collaborate with other Bank Functions.
• Maintain and grow strong relationships with customers to secure optimal
coverage and negotiate favourable terms.
• Monitor performance metrics, prepare reports on insurance program
performance and use data to improve efficiency
• Ensure that all operations and staff adhere to regulations, internal bank policies
and Caribbean Alliance protocols.

Qualifications & Experience
• GCSE’s in Mathematics and English at Grade C or above (or similar qualification
in Accounts), preferred;
• A professional qualification in business administration, finance and or risk
management or be willing to work towards one;
• Must have knowledge of the delivery of insurance products;
• Proficiency in IT skills, including Microsoft Applications;
• Good academic background;
• Experience of working in a customer service environment.

• Be able to work flexible hours to meet deadlines and the requirements of the
Bank, which will mean working outside normal working hours;
• Have the ability to liaise effectively to manage customer expectations and
demands;
• Have an approachable attitude to all customers, both internally and externally.