Before you apply, here are a few things we would like to make you aware of:

Services you will be able to offer your customers:

• SALES – Accept card payment for good and services
• CASHBACK – An optional service you can offer to your customers
• REFUNDS – Transferred directly to the customer’s account
• GRATUITY (TIP) – For hospitality businesses
• PRE-AUTHORISATION – For reservations (e.g. reserving a room at a hotel)

We provide the following support service to participating business:

• Terminal Equipment provision, which includes installation, training and repair/replacement service
• Daily settlement from business establishment card account to nominated Business Current Account
• St Helena Pay Services Helpline
• Business Hours Support available Monday to Friday 08:30 – 16:00 and Saturday 09:00 – 12:00
• Out of Business Hours Support available Monday to Thursday 16:00 –  19:00. Friday 16:00 – 21:00. Saturday 12:00 – 21:00. Sunday 08:30 – 13:00. IT out of hours call out charges: first hour £15.00, thereafter £7.50

Transaction Charges – For every payment made using a Local Debit Card, a transaction fee of 0.85% will be applied to the Business for the ‘Sales’ transaction only.  This charge is capped at £3.00 per transaction. 

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