Privacy Notice

The personal information provided by you on this form and any associated documents will be used by the Bank to assist you with your complaint and not for any other purpose. The information will only be disclosed to persons or agencies outside BoSH in accordance with local data protection and privacy laws (including Bank policies and procedures) or as otherwise required or authorised by law. The provision of your information is voluntary. It will be stored securely.

What happens next

Once your complaint has been received by the Bank, it will be allocated to the relevant Bank personnel for handling. If you have not requested anonymity, the Bank will acknowledge receipt of your complaint within five working days and provide the outcome of the investigation to you in writing once completed. If you have requested to remain anonymous, the Bank will endeavour to acknowledge receipt and communicate the outcome through your preferred communication channel, where possible. Complaints will be investigated as promptly as possible in all cases.