Title of the document Online Banking Log-In Title of the document Tourist Card Log-in
Title of the document Online Banking Log-In Title of the document Tourist Card Log-in

St Helena Pay Application

This form is for customers applying for a new service, requesting to cancel existing service or amending existing service.

Before you apply, here are a few things we would like to make you aware of:

Services you will be able to offer your customers:

  • SALES – Accept card payment for good and services
  • CASHBACK – An optional service you can offer to your customers
  • REFUNDS – Transferred directly to the customer’s account
  • GRATUITY (TIP) – For hospitality businesses
  • PRE-AUTHORISATION – For reservations (e.g. reserving a room at a hotel)

We provide the following support service to participating business:

  • Terminal Equipment provision, which includes installation, training and repair/replacement service
  • Daily settlement from business establishment card account to nominated Business Current Account
  • St Helena Pay Services Helpline
  • Business Hours Support available Monday to Friday 08:30 – 16:00 and Saturday 09:00 – 12:00
  • Out of Business Hours Support available Monday to Thursday 16:00 –  19:00. Friday 16:00 – 21:00. Saturday 12:00 – 21:00. Sunday 08:30 – 13:00. IT out of hours call out charges: first hour £15.00, thereafter £7.50

Transaction Charges – For every payment made using a Local Debit Card, a transaction fee of 0.85% will be applied to the Business for the ‘Sales’ transaction only.  This charge is capped at £3.00 per transaction. 

Terms and Conditions

Website Legal Information

Customer Data Security

Privacy Policy

All compulsory fields are marked with ‘*’.

Applicant Details

St Helena Pay Service

Online Banking

Add your Trading Account to your existing Business Online Banking Portal
If you do not have Online Banking, you can apply using the Account Features Application

Declaration

It is hereby confirmed that:

Authorisation

Clear Signature
This application will not be accepted without a signature - if you feel your signature is not legible, you may upload it in the section below
Click or drag a file to this area to upload.
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